Returns & Exchanges
At Benjamin Moore, we want you to be completely satisfied with your purchase. Unopened, non-tinted items can be returned within 30 days of purchase, though please note that custom-mixed paint colors are final sale and cannot be returned.
Verify Eligibility
Ensure your items are unopened, in original packaging, and are not custom-tinted products, as custom colors are non-returnable.
Locate Receipt
Gather your original sales receipt or order confirmation email to verify the transaction and purchase date.
Visit Local Store
Bring the items and your proof of purchase to the specific independently owned Benjamin Moore retailer where the order was fulfilled.
Receive Refund
Once the retailer verifies the condition of the goods, a refund will be processed to your original payment method, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing